Acroment Technologies is seeking qualified candidates for an Systems Engineer/Network Administrator position at our West Side office.  Candidates should exhibit a strong desire to help others with technology.  Including, but not limited to, servers, networks, workstations, smartphones, printers, hardware and software.  Acroment Technologies offers a relaxed and easygoing work environment, IT career mentoring, advanced IT certification programs, completive salary, and benefits.

Core Responsibilities:

  • Provide technical support (all-levels) to customers via phone, email and through our ticketing system; ConnectWise.
  • Respond to service requests in a timely manner (meeting or exceeding our contracted SLAs)
  • Troubleshoot and repair client computers systems (mostly PC, some MAC, smartphones)
  • Act as the point of contact for our clients on all types of requests generated internally via our monitoring systems or externally direct from clients.
  • Properly classify (priority/categorize) all service requests within our ticket system.
  • Coordinate additional resources needed to accomplish requested tasks including client vendors.
  • Communicate with customers and additional resources to notify them as to the status of their requests or needed repairs.
  • Escalate service requests which you cannot resolve to meet client expectations.

Additional Responsibilities:

  • Complete training programs for our ticketing and monitoring systems.
  • Recommend improvements to our internal processes to maximize customer service levels
  • Complete timesheets daily with detailed notes of work completed
  • Be available for work when scheduled to be on-call (weekly rotation) and attend weekly and quarterly service meetings (after-hours).
  • Develop rapport with clients as a trusted resource for help
  • Educate end-users on hardware and software operations as needed

Qualifications and Requirements:

  • Bachelors Degree plus Minimum of 3 years’ experience in similar technology support role required
  • MCP, MCTS, or higher certification required
  • Minimum 1 year of past employment experience in a customer service role
  • Be committed to improving your technical and soft skills through company offered and self-guided study to further your career in IT
  • Strong technological aptitude, work ethic, and problem solving skills
  • Excellent verbal and written communication skills
  • Reliable transportation

To submit your resume for consideration, please send your resume to careers[at]acroment.com. Or visit our Contact Us page