Educating your employees on how to effectively use the computer software and hardware tools you provide for them should be important to all business owners… especially small business owners.  However, it often goes overlooked.  Not because of the cost of classroom education, but because of the labor costs associated with having your employees out of the office for dedicated study.  In a typical classroom setting, there are students of different skill levels who all learn differently with individual rates of absorption.  From my experience, when employers invest in classroom training, the students only retain about 20% of the material covered.  Worse yet, they completely forget the material they don’t immediately apply.  Additionally, take into account that classes are designed to cover a narrow scope of concepts so that they appeal to a broad audience.  All things considered, the opportunity cost of an employee out of the office becomes a much higher expense than the class itself. Read the rest of this entry

Tips for evaluating suspicious emails from Eric Clemens on Vimeo.  This video explains how you can better evaluate suspicious messages and avoid opening emails which may harm your computer. Instructions are for Outlook 2007, but should apply to other email programs such as Outlook 2003, Outlook 2010, and Thunderbird. Click the video to view full screen.

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