3 Ways 5G Impact the Evolution of VoIP

3 Ways 5G Impact the Evolution of VoIP

Mobile connectivity is a top priority for personal and business users alike. 5G, or fifth-generation wireless systems, will change not only people’s daily routines but also the way small- and medium-sized businesses (SMBs) operate. Here are three main ways that 5G will change VoIP for SMBs. Improved Video Conferencing The thing that holds back web […]

5 Ways to Avoid VoIP Threats

5 Ways to Avoid VoIP Threats

Now that digital collaboration is an integral part of any business, VoIP has become indispensable. Unfortunately, as it becomes more widespread, so do the threats against it. These attacks may not be as serious as ransomware or phishing, but they’re just as dangerous to SMBs. Here are five ways to protect your VoIP network against […]

3 Reasons VoIP Is Best with Remote Workers

3 Reasons VoIP Is Best with Remote Workers

More and more Americans are working out of the office than ever before. A Gallup poll revealed that since 1996, the number of remote workers increased fourfold, with 37 percent of Americans working from their homes, coffee shops, or coworking spaces. Remote working is changing the set-up of the workplace, and it’s easy to see […]

How to Prevent Theft of Service in VoIP

How to Prevent Theft of Service in VoIP

VoIP phone systems use the internet just like any PC. Therefore, hackers can gain access to your servers and data network through VoIP phones. Understanding how to combat theft of service in VoIP is critical, and if you want to learn how to do it, read on.

4 Things You Need to Do Before Deploying Skype for Business

4 Things You Need to Do Before Deploying Skype for Business

From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear quality. Conduct a preliminary network assessment Conducting a comprehensive preliminary network assessment lets you determine if your current […]

4 Reasons Why VoIP Call Recording is Important for Your Business

4 Reasons Why VoIP Call Recording is Important for Your Business

Call recording is not a new feature in VoIP. However, it’s one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation. Improve customer service No matter the significance of the call, businesses must record calls to ensure high-quality customer service.

Artificial Intelligence on VoIP

Artificial Intelligence on VoIP

Artificial Intelligence (AI) brings to mind robots that can perform tasks and think like human beings. While that’s certainly possible in the future, AI today is simply an intuitive set of technology that automates business processes. It’s been around for decades, and now it’s poised to make significant improvements to VoIP technology.

Four VoIP Developments for 2018

Four VoIP Developments for 2018

According to several experts, the Voice over IP (VoIP) phone system is one of the top investments businesses make, and for good reason. The ability to call anyone from anywhere with an internet connection gives employees lots of flexibility. And with 2018 just around the corner, there will be new VoIP developments to look forward […]