In the 7 years I’ve been selling our services, I can tell you the number one reason why companies switch to Acroment is because their current IT provider doesn’t call them back.  The first operational rule for any service business: be available to your customers.  If you’re going to provide a service in the first place why WOULDN’T you want to make yourself available?

We do not hide from our clients.  Ever.  We don’t hide behind email, voice mail or a contact form on our website.  I don’t have to look at our financials to know that we spend $2,500-3,000 per month on communication tools so that we are accessible to our clients.  All of our engineers have email enabled smart-phones. Our office phones, forward to our mobile phones. All voice mail messages are forwarded to our email. Why do we utilize this technology?  Quite simply so that our clients can reach us any day any time.  Even when employees are out of the office or on vacation, have the people in place to pick up the slack. Read the rest of this entry

As you may have seen, we recently reviewed the Amazon Kindle Wi-Fi Edition here on the Acroment blog.  We received quite a bit of feedback on that post not only about the Kindle but about other e-readers as well.  One such reader that was mentioned on more than one occasion was the Nook by Barnes & Noble.

We’ve decided to review this product in the very near future.  It’s on order and should be delivered in the next couple of days.  In addition to our review, we’re going one step further.  Once our review is done, we’re giving this away to one of our Facebook Friends!

To be eligible all you have to do is “like” us on Facebook.  Anyone who’s friends with us (with the exception of Acroment employees) is eligible.  We’ll post our review and announce the winner here and on Facebook on March 11th, 2011.  Stay tuned!

And while you’re on Facebook, please consider liking our friends FastWebUpdates.com.  Thanks!

Hot off the Internet are the results of our first annual customer satisfaction survey. Thank you for everyone who participated. The time you spent filling out the survey meant a lot to all of us and it gives us a great place to start towards making improvements.

Without further ado Here are the results:

We had a total of 63 responses out of a possible 500 overall just 12.6% of our clients filled out the survey. I hope that we can improve that number over time.

Question: Are you aware that Acroment Technologies provides IT/computer services to your company (do you know us by our company name)?

• Yes: 100%
• No: 0%

This is great news: the people that we work with know our brand!

Question: How often do you have “computer problems” in any given month?

• Less than once per month: 49.2%
• More than once per month, but less than three: 31.7%
• More than three times each month: 19.0%

These results are a bit surprising to me.  I was hoping that our clients would have fewer problems, but I am glad that most respondents said they have less than 1 problem per month.

Generally speaking, do you feel that the majority of computer problems you have are caused by:

• The computer (hardware): 23.8%
• Windows (in general): 11.1%
• Other software: 15.9%
• The Network (other systems you connect to/with): 42.9%
• Acroment (we cause the problems): 0%
• The user (lack of training or understanding): 1.6%
• It is so rare that I have a problem, I don’t know: 4.8%

As I watched the responses come in, “Computer hardware” had an early lead but “The Network” came on strong and ended up running away with it.  I’m very thankful that there isn’t a perception amongst our clients that we’re the cause of their problems.  Speaking of perception, this question tells me that we need to work on educating our clients on the issues that they are dealing with.  The concept of “The Network” simply means too many things to different people.

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Acroment President & CEO, Eric Clemens has been named to the 2011 Class of Movers & Shakers by the Cleveland Professional 20/30 Club and Inside Business!  According to the 20/30 Club’s website:
“We define these individuals as persons who give selflessly for their community, are involved in working with local non-profits as volunteers or Board Members, or are up-and-coming leaders in the community or business they are affiliated with.”

We are very proud and honored to have Eric as our leader and are extremely pleased to offer our sincere congratulations.

Before I get started I wanted to say thanks to Eric Clemens and the rest of the Acroment crew for the very warm welcome.  It’s been awesome so far and I’m very much looking forward to working with Acroment, FastWebUpdates and our clients!

I’m a big social media guy which to my mother means “computer stuff”.  I often try to explain what I do to her and I typically don’t get much past “Internet” before her eyes glaze over (love you Mom).  She recently asked me what “The Facebook” is all about and in my efforts to explain it to her I took a look at my own profile and I stumbled across something I’d never seen before.

If you’re currently Facebooking (is that a word?) then you know that they tend to change things on a pretty regular basis.  One change that they put in with the latest modifications to your profile page is a great little tool called “SEE FRIENDSHIP”.  This link on the right hand side of your friend’s profile gives a you a quick glance of your history with a certain person.  At a glance you can see the following:

1. How many photos you have been tagged in together
2. How long you’ve been Facebook friends
3. Wall posts between the two of you
4. Events you’ve attended together (or events that you BOTH have attended)
5. Comment history
6. Pages you both “like”
7. Mutual friends

This is an OUTSTANDING resource if you’re looking to cut down on the number of connections you’ve got on Facebook or you’re looking to see how you’ve interacted with an individual.  It’s also just kind of cool to look back at your personal history with one of your friends.  NOTE: One thing that’s NOT here that I’d like to have seen is a chat history with the person.  Perhaps this is something we can look forward to in the next profile change.

And while you’re on Facebook checking this out… why not interact with Acroment!