Hot off the Internet are the results of our first annual customer satisfaction survey. Thank you for everyone who participated. The time you spent filling out the survey meant a lot to all of us and it gives us a great place to start towards making improvements.

Without further ado Here are the results:

We had a total of 63 responses out of a possible 500 overall just 12.6% of our clients filled out the survey. I hope that we can improve that number over time.

Question: Are you aware that Acroment Technologies provides IT/computer services to your company (do you know us by our company name)?

• Yes: 100%
• No: 0%

This is great news: the people that we work with know our brand!

Question: How often do you have “computer problems” in any given month?

• Less than once per month: 49.2%
• More than once per month, but less than three: 31.7%
• More than three times each month: 19.0%

These results are a bit surprising to me.  I was hoping that our clients would have fewer problems, but I am glad that most respondents said they have less than 1 problem per month.

Generally speaking, do you feel that the majority of computer problems you have are caused by:

• The computer (hardware): 23.8%
• Windows (in general): 11.1%
• Other software: 15.9%
• The Network (other systems you connect to/with): 42.9%
• Acroment (we cause the problems): 0%
• The user (lack of training or understanding): 1.6%
• It is so rare that I have a problem, I don’t know: 4.8%

As I watched the responses come in, “Computer hardware” had an early lead but “The Network” came on strong and ended up running away with it.  I’m very thankful that there isn’t a perception amongst our clients that we’re the cause of their problems.  Speaking of perception, this question tells me that we need to work on educating our clients on the issues that they are dealing with.  The concept of “The Network” simply means too many things to different people.

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