According to several experts, the Voice over IP (VoIP) phone system is one of the top investments businesses make, and for good reason. The ability to call anyone from anywhere with an internet connection gives employees lots of flexibility. And with 2018 just around the corner, there will be new VoIP developments to look forward to.
Faster networks will improve call quality
With more 5G mobile networks expected to go online in 2018, the quality of VoIP calls will get even better. 5G offers wireless speeds ten times faster than 4G. This significantly reducing common issues like call jitter, echoes, and packet loss. Faster upload and download speeds also allow for stable, high-quality video streaming from anywhere with a strong 5G signal. All in all, this new mobile network will definitely empower more users to work remotely.
Artificial intelligence will enhance telecom systems
AI technology has huge implications for VoIP phone systems. Before a call, AI could be used to recognize poor call-quality and fix it immediately much like a self-healing network. This means issues like low bandwidth and improper network configuration. High latency can be resolved in real time, guaranteeing crystal clear calls and minimizing the need for human intervention.
Businesses can also anticipate AI-powered unified communications programs. These will analyze conversations, email correspondence, and speech patterns in real time that produce customer behavior and sales performance insights. With this information, marketing firms will be able to improve their sales tactics and customer service.
So far, major developers and telecoms are still working on prototypes of this technology. However, more AI functionality will likely appear in 2018.
Voice assistants will get smarter
In addition to providing customer-behavior analytics, AI is also predicted to answer calls. Thanks to improvements in language processing, voice assistants like Siri and Alexa are getting better at interpreting simple commands and interacting directly with customers.
For example, voice bots can handle simple queries that would normally be found in FAQs, while customer service agents resolve more complicated issues. If implemented correctly, this has the potential to increase resolution rates and reduce time spent on basic tasks.
Plain old telephone systems will die out
Given the popularity of VoIP phone systems, telecom analysts predict that the demise of traditional landlines is well underway. Of course, support for old-school phone systems will still be available, but the businesses that use them will be a minority.
VoIP offers enterprise-level features, hardware, support, and upgrades for a fixed monthly fee, making it a smarter choice for future-proofing business communications.
This is why you should consider VoIP migration your goal for 2018. As a professional VoIP provider, we can help you with this process. Simply contact us today to learn about all the benefits of a futuristic phone system.