by Eric Clemens | Mar 21, 2018 | VoIP
Call recording is not a new feature in VoIP. However, it’s one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation. Improve customer...
by Eric Clemens | Jan 30, 2018 | VoIP
With more targeted attacks on social networking services than ever, private conversations with your business partners can become public information. To prevent this, Skype has released a new security update. It ensures complete privacy by encrypting all types of...
by Eric Clemens | Jan 22, 2018 | VoIP
Artificial Intelligence (AI) brings to mind robots that can perform tasks and think like human beings. While that’s certainly possible in the future, AI today is simply an intuitive set of technology that automates business processes. It’s been around for...
by Eric Clemens | Dec 15, 2017 | VoIP
According to several experts, the Voice over IP (VoIP) phone system is one of the top investments businesses make, and for good reason. The ability to call anyone from anywhere with an internet connection gives employees lots of flexibility. And with 2018 just around...
by Eric Clemens | Oct 24, 2017 | VoIP
At the Ignite 20, Microsoft announced that the Teams app will eventually replace Skype for Business which is the primary communication tool for Office 365. This is a huge development, and there are undoubtedly many questions that need answers. To find out more about...
by Eric Clemens | Sep 18, 2017 | VoIP
You’ve probably heard of Voice over Internet Protocol or VoIP phone systems by now. But do you know what they are and why they’re so popular among small- to medium-sized businesses? If you’re reluctant to ditch your traditional phone system, these VoIP benefits might...
