Skype for Business No More?

At the Ignite 20, Microsoft announced that the Teams app will eventually replace Skype for Business which is the primary communication tool for Office 365. This is a huge development, and there are undoubtedly many questions that need answers. To find out more about what’s going to happen to Skype for Business and Microsoft Teams, […]

Understanding Voice over Internet Protocol

You’ve probably heard of Voice over Internet Protocol or VoIP phone systems by now. But do you know what they are and why they’re so popular among small- to medium-sized businesses? If you’re reluctant to ditch your traditional phone system, these VoIP benefits might convince you otherwise.

How to Protect your VoIP System from Phishing

Your business may be well-armed against email-based phishing scams, but you shouldn’t neglect your VoIP system. Through ‘vishing scams,’ hackers can disguise themselves as bank representatives. They can convince your employees to provide confidential financial details via a seemingly harmless VoIP call.

Three Ways 5G Data Changes VoIP for the Better

Our craving for data seems to increase every year, fueling the constant advancements in wireless technology. The latest is 5G, an abbreviation for the fifth-generation wireless systems, and it is set to transform VoIP for the better. Here are three ways it will do that.

Avoid Customer Frustration with These Tips

Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick up the phone to report a service issue, only to end up getting frustrated with your phone system. Your on-hold message may seem inconsequential, but it can play a big role in your customer’s dissatisfaction.

Amazon phones to Become a Reality Soon

Amazon is setting its sights on the VoIP market again and will use its Alexa technology to launch a new phone system. Based on a new patent, users of Amazon’s artificial intelligence (AI) devices might soon be able to enjoy a smart speaker and phone in one.

What to Look for in a VoIP Distributor

With a quick Google search, numerous VoIP distributors instantly appear. The problem is knowing whether they will meet your business’s needs. To attract consumers, these professionals throw around superlatives such as ‘the best’ or ‘world-class’ — but that doesn’t always mean they are.

How to Prevent VoIP Eavesdropping

Eavesdropping is the intentional act of secretly listening in on a conversation, usually not for the best of intentions. Although today the act also includes VoIP telephone systems, it’s not a recent trend. As exemplified by the SIPtap attacks of 2007 and the Peskyspy trojans of 2009, cybercriminals have had their eye on VoIP ever […]