Careers

Do you have a passion for technology? Do your colleagues seek you out for advice? Interested in a making a real difference in the business community? Are you ambitious? Do you want to grow both personally and professionally? If so, we would like to talk to you!

If you think you’ve got what it takes to join the Acroment team please contact us with your resume and salary requirements. We will respond to all applicants.

Position Description:

The Account Executive serves as the primary contact for our sales prospects. The AE is expected to generate leads, pitch, quote, follow up, and close new business by moving them through our sales pipeline. You will not be expected to be involved or continue to sell into an account once they have signed up for our services. The AE will have a modest quota for new business closed each month and your compensation will be based on a percentage of the gross monthly reoccurring amount which you will receive over a period of 12 months. A draw on future commissions is available.

Responsibilities include:

  • Work with the President of Acroment to develop prospect lists
  • Understand our service delivery procedures and capabilities
  • Generating leads/relationships/interest about our services through networking events and daily tele-prospecting
  • Represent Acroment at local networking events 4-6 times per month
  • Deliver our value proposition during the sales process to prospective clients using already developed messaging and collateral
  • Creating proposals/quotes for sales opportunities
  • Signing up new clients for our services (closing)
  • Set appropriate client expectations during the sales cycle
  • Work closely with the management team to improve customer satisfaction
  • Develop and manage targeted marketing campaigns and activities
  • Help refine sales and marketing processes and messaging as needed
  • Continue to learn new sales and marketing skills/tactics
  • Track and update sales opportunities daily in our CRM system

Qualifications:

  • Undergraduate degree or higher
  • Minimum of 3 years sales experience selling Technology services to small ($2M) and medium sized ($40M) companies
  • Has attended formalized sales training classes/programs (such as Sandler)
  • Technical competence (understand relationships between software, hardware, networks, etc)
  • Motivated, ambitious, passionate, goal oriented, persistent and a skilled negotiator

Additional Requirements:

  • Skilled at blending consultative and aggressive styles
  • Competent user of Linkedin, Facebook, Email, Microsoft Outlook, and Microsoft Word
  • A track record of improving their craft and staying informed of industry trends
  • Can sell/close deals face-to-face as well as over the phone

Please submit your resume via email to careers@acroment.com. We will respond to each applicant within 1 week.

Position Type: Full-Time Salary Exempt

Acroment Technologies is seeking qualified candidates for an Entry-Level Help Desk Technician position at our West Side office. Candidates should exhibit a strong desire to help others with technology support requests. Including, but not limited to, servers, networks, workstations, smartphones, printers, hardware and software. Acroment Technologies offers a relaxed and easygoing work environment, competitive salary, and benefits.

Core Responsibilities:

  • Provide first level technical support to customers via phone, email and through our ticketing system; ConnectWise.
  • Respond to service requests in a timely manner (meeting or exceeding our contracted SLAs)
  • Troubleshoot and repair client computers systems (mostly PC, some MAC, smartphones)
  • Act as the point of contact for our clients on all types of requests generated internally via our monitoring systems or externally direct from clients.
  • Properly classify (priority/categorize) all service requests within our ticket system.
  • Coordinate additional resources needed to accomplish requested tasks including client vendors.
  • Communicate with customers and additional resources to notify them as to the status of their requests or needed repairs.
  • Escalate service requests which you cannot resolve to meet client expectations.

Additional Responsibilities:

  • Complete training programs for our ticketing and monitoring systems.
  • Recommend improvements to our internal processes to maximize customer service levels
  • Complete timesheets daily with detailed notes of work completed
  • Be available for work when scheduled to be on-call (weekly rotation) and attend weekly and quarterly service meetings (after-hours).
  • Develop rapport with clients as a trusted resource for help
  • Educate end-users on hardware and software operations as needed

Qualifications and Requirements:

  • Bachelors Degree or related experience in technology support role
  • MCP, MCTS, or higher certifications preferred
  • Minimum 1 year of past employment experience in a customer service role
  • Be committed to improving your technical and soft skills through company offered and self-guided study to further your career in IT
  • Strong technological aptitude, work ethic, and problem solving skills
  • Excellent verbal and written communication skills
  • Reliable transportation

To submit your resume for consideration, please send your resume to careers@acroment.com. Or visit our Contact Us page

Acroment Technologies is seeking qualified candidates for an Systems Engineer/Network Administrator position at our West Side office. Candidates should exhibit a strong desire to help others with technology. Including, but not limited to, servers, networks, workstations, smartphones, printers, hardware and software. Acroment Technologies offers a relaxed and easygoing work environment, IT career mentoring, advanced IT certification programs, completive salary, and benefits.

Core Responsibilities:

  • Provide technical support (all-levels) to customers via phone, email and through our ticketing system; ConnectWise.
  • Respond to service requests in a timely manner (meeting or exceeding our contracted SLAs)
  • Troubleshoot and repair client computers systems (mostly PC, some MAC, smartphones)
  • Act as the point of contact for our clients on all types of requests generated internally via our monitoring systems or externally direct from clients.
  • Properly classify (priority/categorize) all service requests within our ticket system.
  • Coordinate additional resources needed to accomplish requested tasks including client vendors.
  • Communicate with customers and additional resources to notify them as to the status of their requests or needed repairs.
  • Escalate service requests which you cannot resolve to meet client expectations.

Additional Responsibilities:

  • Complete training programs for our ticketing and monitoring systems.
  • Recommend improvements to our internal processes to maximize customer service levels
  • Complete timesheets daily with detailed notes of work completed
  • Be available for work when scheduled to be on-call (weekly rotation) and attend weekly and quarterly service meetings (after-hours).
  • Develop rapport with clients as a trusted resource for help
  • Educate end-users on hardware and software operations as needed

Qualifications and Requirements:

  • Bachelors Degree plus Minimum of 3 years’ experience in similar technology support role required
  • MCP, MCTS, or higher certification required
  • Minimum 1 year of past employment experience in a customer service role
  • Be committed to improving your technical and soft skills through company offered and self-guided study to further your career in IT
  • Strong technological aptitude, work ethic, and problem solving skills
  • Excellent verbal and written communication skills
  • Reliable transportation

To submit your resume for consideration, please send your resume to careers@acroment.com. Or visit our Contact Us page