Have you ever asked yourself what you would do for $5?  In my internet travels I recently stumbled upon Fiverr.com. The premise of the website is rather simple, what would you pay someone $5 to do for you?  Sing you a song?  Share a website link with 100,000 of their Twitter friends?

How about yelling your company name just before running into a wall? Read the rest of this entry

If you are like me, you have your social media accounts like LinkedIn and Facebook set to send you an email message when you receive a notification or message on the website. For example, a new friend request from Facebook would appear as an email on my gmail account.

Included in these email messages are links back to the social media site to visit the request.

My Tip: Don’t click on those links!

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The concept of “social media” is a difficult one for some folks to grasp.  My wife (who up until recently wasn’t even part of the Facebook crowd) tells me all the time that I’m wasting my time with this stuff.

• Tweeting? Who cares… no one’s reading your stuff…
• Facebook? It’s nothing but noise…
• Blogging? Why are you keeping an online diary that no one reads?

I’ll admit that sometimes it’s pretty difficult to determine that VALUE of social networking (especially from a business perspective) but I recently had 3 concrete example of social media at work that I wanted to share. Read the rest of this entry

So you’re on Facebook and you’ve taken the plunge and even signed up for a Twitter account.  You’re feeling good about yourself that you’re finally all caught up with this “social media” craze.  But then you start to see your online friends “checking in”.  You see “Places” in your iPhone Facebook app.  Should you be doing it?  Are there security and privacy concerns?  What does it all mean?

The two main players in this location based social media are Foursquare and Facebook Places.  Note there are location based services in just about every application you’re using these days from Twitter to Flickr but this post is focusing on these two “big” players. Read the rest of this entry

Hot off the Internet are the results of our first annual customer satisfaction survey. Thank you for everyone who participated. The time you spent filling out the survey meant a lot to all of us and it gives us a great place to start towards making improvements.

Without further ado Here are the results:

We had a total of 63 responses out of a possible 500 overall just 12.6% of our clients filled out the survey. I hope that we can improve that number over time.

Question: Are you aware that Acroment Technologies provides IT/computer services to your company (do you know us by our company name)?

• Yes: 100%
• No: 0%

This is great news: the people that we work with know our brand!

Question: How often do you have “computer problems” in any given month?

• Less than once per month: 49.2%
• More than once per month, but less than three: 31.7%
• More than three times each month: 19.0%

These results are a bit surprising to me.  I was hoping that our clients would have fewer problems, but I am glad that most respondents said they have less than 1 problem per month.

Generally speaking, do you feel that the majority of computer problems you have are caused by:

• The computer (hardware): 23.8%
• Windows (in general): 11.1%
• Other software: 15.9%
• The Network (other systems you connect to/with): 42.9%
• Acroment (we cause the problems): 0%
• The user (lack of training or understanding): 1.6%
• It is so rare that I have a problem, I don’t know: 4.8%

As I watched the responses come in, “Computer hardware” had an early lead but “The Network” came on strong and ended up running away with it.  I’m very thankful that there isn’t a perception amongst our clients that we’re the cause of their problems.  Speaking of perception, this question tells me that we need to work on educating our clients on the issues that they are dealing with.  The concept of “The Network” simply means too many things to different people.

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