by Eric Clemens | Jan 14, 2016 | Internet Social Networking and Reputation Management
While rant sites are not new, for many small and medium-sized business owners, the words found here from the unsatisfied customer can sting. Of course, the hurt from words pales in comparison to the damage done to your organization’s online reputation. For businesses...
by Eric Clemens | Nov 23, 2015 | Internet Social Networking and Reputation Management
The majority of the population uses the Internet everyday. And when a customer feels they’ve been wronged, it is incredibly easy for him or her to go online and vent their frustrations. So when this happens, how do you handle it? Here are some tips as to how to react...
