VoIP

VoIP

4 Things You Need to Do Before Deploying Skype for Business

From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear quality. Conduct a preliminary network assessment Conducting a comprehensive preliminary network assessment lets you determine if your current …

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4 Reasons Why VoIP Call Recording is Important for Your Business

Call recording is not a new feature in VoIP. However, it’s one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation. Improve customer service No matter the significance of the call, businesses must record calls to ensure high-quality customer service. By …

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End-to-End Encryption: Skype’s New Security Feature

With more targeted attacks on social networking services than ever, private conversations with your business partners can become public information. To prevent this, Skype has released a new security update. It ensures complete privacy by encrypting all types of communication. Here are some of its elements: Benefits of using Private Conversations The new feature is …

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Artificial Intelligence on VoIP

Artificial Intelligence (AI) brings to mind robots that can perform tasks and think like human beings. While that’s certainly possible in the future, AI today is simply an intuitive set of technology that automates business processes. It’s been around for decades, and now it’s poised to make significant improvements to VoIP technology. Contact Center Operations …

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